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Boost Your Processes
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Good Sign has developed its Virtual Operator Management Platform based on eight years of experience with live virtual operators (MVNO,VNO, MVNE , SO, ISP); incorporating the best practices, while having learned from mistakes.
Good Sign’s solution is designed to be the operator’s business and operations resource management tool. Currently 35 operators and resellers use Good Sign Virtual Operator Management Platform as their business backbone.
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Good Sign understands the key requirements and constraints of the industry and provides a business remedy.
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Constraint: Thin margins
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Many virtual operators have been forced to step out of business because of large investments coinciding with a price war in their markets
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Good Sign Answer: Pay as you go
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Good Sign offers a scalable Software as a Service –model that gives you the opportunity to go live with the minimum investment and grow your business with the minimum risk.
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Constraint: Only patchwork solutions available in the market
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There are tens of independent software vendors solving relevant pieces in the operator puzzle: eg mediation, rating or workflow management.
These systems can be very good in their own domain, but they become expensive to integrate and cumbersome to manage.
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Good Sign Answer: Been there, done that –all of that
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Good Sign has worked with operators in heavily competitive markets. It has seen the first generation of virtual operators rise and fall and it is now ready to serve the new generation with previous lessons condensed into the product to everyone’s benefit.
In system design the eye has constantly been on the customer’s customer, and on how the operator could run all relevant processes profitably and smoothly.
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Requirement: Convergence
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It’s not just mobility on cellular networks any more. The integration of ADSL, PSTN and WLAN is required – not to mention IT services, such as PC & software management, antivirus, and the like.
Today, customers of all sizes require all their telecommunication and IT needs be covered with one solution charged in the same bill or bundled together as easily understandable packages
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Good Sign Answer: Silos? What silos?
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Many of Good Sign’s customers are IT and telecoms resellers who cover a wide portfolio from the mobile handset all the way to PC software. For us convergence is not a roadmap item – it’s today’s reality that will only accelerate.
We can turn convergence into a true business benefit of the virtual operator – the incumbents in their technology silos will only struggle to follow.
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Constraint: Hungry and aggressive competitors
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Competitors never sleep and relentlessly present new packages, promotions and pricing schemes.
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Good Sign Answer: Pricing simulations, agile bundling and packaging
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Good Sign Virtual Operator Management Platform enables you to simulate price changes with your customer data before going live with new prices. Changes in pricing or new bundles can be introduced even during the same business day.
By no means should tariffs be fixed nor customers equal; margins can be optimized even on a daily basis to stay ahead of the game.
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Constraint: Setting up widespread sales organization is expensive
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Traditional operators have their marketing machines and their large sales organizations. Virtual operators may have a hard time getting similar coverage even with big money. On the other hand, a virtual operator may have a great opportunity in networking and partnering with other existing sales organizations. Or perhaps the virtual operator is a brand owner with a chain of dealer stores. The problem is that such partners or chains often cannot handle alterable pricing and campaigning or cumbersome order processes.
And the virtual operator cannot afford to manually settle pricing, orders and invoicing with network organizations.
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Good Sign Answer: Built for partnering
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Good Sign Virtual Operator Management Platform is built for partnering. It allows innumerous layers of partners whether they are virtual network enablers, other virtual operators, brand owners, resellers or commission sellers. Partners can be allowed to perform either a wide or a tight set of tasks in the system.
Orders can flow through. The system takes care of transfer pricing, commission reporting and clearing between all these independent entities.
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Constraint: Resource crunch at the operator
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Wanted a Handyman Jack of all trades to set and define all services, put them live in a snap of the fingers, answers all customer calls…
oh, the line is busy.
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Good Sign Answer: Go with the flow
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Good Sign has automated work flow processes built into the system to simplify the routines of many-faceted services packages.
The system attends the completion of opening or closing a subscription or an add-on service no matter how many sequential or parallel actions that requires, and no matter if those actions are to be performed by an internal or external system or a technician. A critical feature is self-service possibility over the web. Instead of worrying over queue times and Erlangs at the HelpDesk, you can empower your customers to work for you; make every contact an immediate upselling opportunity. Of course, whenever feasible, we’re ready to offer you a multinational high volume HelpDesk solution and help you in taking into use the state-of-the-art tools for contact management.
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